Legal
Terms of Service
Our terms and conditions for providing moving and cleaning services
Terms of Service
Last updated: 8/14/2025
These Terms of Service govern your use of Muscle No Hustle's moving and cleaning services. By using our services, you agree to be bound by these terms and conditions.
Service Agreement
By booking our services, you agree to:
- Provide accurate and complete information about your requirements
- Ensure access to the property at the agreed time
- Clear the area of work before our arrival
- Be present or have a representative available during service
- Pay the agreed amount upon completion of services
Booking and Cancellation Policy
Booking
- Bookings are confirmed upon receipt of deposit or full payment
- We require 24 hours notice for scheduling changes
- Emergency services may be available at additional cost
Cancellation
- Free cancellation up to 24 hours before scheduled service
- 50% charge for cancellations within 24 hours
- Full charge for no-shows or same-day cancellations
Payment Terms
- Payment is due upon completion of services unless otherwise agreed
- We accept cash, bank transfer, and major credit cards
- Deposits are non-refundable unless we cancel the service
- Late payments may incur additional charges
- All prices are quoted in British Pounds (GBP)
Liability and Insurance
Our liability is limited to:
- Direct damage caused by our negligence during service
- Maximum liability of £5,000 per incident
- We are fully insured for public liability
- We are not liable for pre-existing damage or wear
- Client must report any issues within 24 hours
Service Guarantee
We guarantee:
- Professional and courteous service at all times
- Use of appropriate equipment and materials
- Completion of work to agreed standards
- Return visits if work is not satisfactory
- 24-hour response to complaints or issues
Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: aaron@musclenohustle.co.uk
Phone: +44 (0) 7388 347 310
Address: London, UK